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Вакансия: Support Engineer
Киев,
18:43,
четверг,
24.07.2014
Вакансия не актуальна
Зарплата: –
Опыт работы: 1 год
График работы: полный день
The purpose of this shift work job, based in SysIQ UA Kiev Office, is to provide uninterrupted 24/7 support to the customers’ hardware and software infrastructure in the area of ecommerce.
Specific responsibilities:
Monitor proactively customers’ hardware and software infrastructure.
Timely acknowledge and resolve customer incidents; communicate with and service the external company users.
Review, analyze and determine the types of resolution or escalation paths for the incidents/cases according to the Knowledge Base, instructions and procedures.
Properly escalate incidents to the appropriate level of Technical Service Support Team.
Perform activities prescribed in the Knowledge Base regarding the known error situations in order to restore user services in the shortest time possible.
Communicate with other Support Team members and development team in order to track and resolve current issues.
Report on the results of the work performed to the Team supervisor.
Qualifications/Skills:
Unix-based systems administration skills
Experience with Linux & Windows OS
Experience with monitoring systems operations
General network administration knowledge
Relational database & SQL knowledge
Basic HTML, XML, Perl knowledge
English language at intermediate level as a minimum
Shell scripting is a strong plus
Additional Information:
The candidate will be located in a busy, open area office. The candidate will face the necessity to focus constantly on the current operations.
12 hrs work shift schedule is as follows: 1 week day shift, 1 week off, 1 week night shift, 1 week off.
SysIQ Offers:
Unique Ecommerce Expertise: We provide ecommerce services to the biggest names and brands in the retail that are bringing the best shopping experience to the millions of online customers worldwide;
Learning and Development: Company sponsored certifications, trainings, invitations to attend and organize internal and external events, extensive technical library;
Personalized Approach: Semi-Annual Performance Review, Career Path Program, helpful and engaging international environment with numerous opportunities for professional growth;
Comprehensive Social Package: Health insurance for employees and his/her family members, 100% paid sick leave, convenient office locations and much more.
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Внимание! Важно!Как не стать жертвой мошенничества
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