Вакансия: 2nd line Customer support Analyst in IT(Tbilisi)

Донецк, 15:10, вторник, 26.01.2016

Зарплата: 25000 грн.
Опыт работы: 2 года
График работы: полный день

2nd line Customer support Analyst in IT(Tbilisi)

We are searching for a new person to strengthen our Support team that today consists of 5 persons (Bergen, Kiev and Tbilisi).
You have an eye for quality, structure and are not afraid to change our product for the better.
Clients are based in not only Nordic countries but international so some travel maybe required.
You like working with customers, are focused on delivering high quality services and want to reach your goals together with your colleagues
within an agile and competent customer focused environment.

Background
· Have worked 2nd line Software Support, Product Support, Application Support or as a Customer Consultant.
· Have conducted one-to-one sessions with customers to be able to establish the root of the problem.
This includes diplomatic explanations to the customer if they are not using the application correctly.
· Minimum 2 years' experience within support/helpdesk environment (Customer Services or Technical Support) or Customer Consultant role.
· High level of written/verbal English skills (this person will use large part of their time conducting remote sessions,
telephone conversations and troubleshooting with customers)
· Experience of support business applications and processes, if possible within procurement.
· Experience of working within SLA defined support

Role description
- Provide 2nd line support for CMA Contiki software suite.
- Act as one of the primary CMA Contiki interfaces towards the customer
- Demonstrate a professional approach with excellent communication skills
- Work with the customer to both troubleshoot the issues and also keep customer updated of progress
- Aspire to be a Contiki ECM product specialist or Contiki Product Consultant

We can offer:
- Attractive salary
- Take part in the Support of an enterprise level contract management system which has been awarded "Best in class"
for post-award contract management by the Gartner analytic group
- A strong and agile Support environment

Our vision is to be the preferred and safe choice for ambitious businesses whose success and performance highly depend on effective management
of contracts.

Place: Tbilisi
Title: 2nd line Customer Support Analyst
Start: As soon as possible
Salary: Competitive
Sector: Private
Position: 100%
Category: IT / Telecommunication / Internet / Application development

Send your CV to resume@biruza.com (don't forget specify phone and skype contact)

Компания: Biruza Software Контактное лицо: Alexey A.S. Телефон: 0509699406 Написать сообщение Web: www.biruza.com

Вакансии Biruza Software (25)